{"id":10498,"date":"2025-03-25T12:48:24","date_gmt":"2025-03-25T10:48:24","guid":{"rendered":"https:\/\/work-with-care.nl\/new-client-system\/"},"modified":"2026-11-04T12:32:23","modified_gmt":"2026-11-04T10:32:23","slug":"new-client-system","status":"publish","type":"post","link":"https:\/\/workwithcare.nl\/en\/new-client-system\/","title":{"rendered":"New client system"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"10498\" class=\"elementor elementor-10498 elementor-10432\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9d404c0 e-flex e-con-boxed e-con e-parent\" data-id=\"9d404c0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-380e0b1 elementor-widget elementor-widget-heading\" data-id=\"380e0b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Article content<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b13424 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"6b13424\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#what-is-epd\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-right\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8c137 0 248 111 248 248S393 504 256 504 8 393 8 256 119 8 256 8zm113.9 231L234.4 103.5c-9.4-9.4-24.6-9.4-33.9 0l-17 17c-9.4 9.4-9.4 24.6 0 33.9L285.1 256 183.5 357.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L369.9 273c9.4-9.4 9.4-24.6 0-34z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">What is SPD?<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#changes\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-right\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8c137 0 248 111 248 248S393 504 256 504 8 393 8 256 119 8 256 8zm113.9 231L234.4 103.5c-9.4-9.4-24.6-9.4-33.9 0l-17 17c-9.4 9.4-9.4 24.6 0 33.9L285.1 256 183.5 357.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L369.9 273c9.4-9.4 9.4-24.6 0-34z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">What will change for our clients?<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#no-change\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-right\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8c137 0 248 111 248 248S393 504 256 504 8 393 8 256 119 8 256 8zm113.9 231L234.4 103.5c-9.4-9.4-24.6-9.4-33.9 0l-17 17c-9.4 9.4-9.4 24.6 0 33.9L285.1 256 183.5 357.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L369.9 273c9.4-9.4 9.4-24.6 0-34z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">What doesn't change<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff8377f elementor-widget elementor-widget-menu-anchor\" data-id=\"ff8377f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"what-is-epd\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-578beee elementor-widget elementor-widget-text-editor\" data-id=\"578beee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tWe have been working on it behind the scenes for over a year; the switch to a new EHR system. As of April 1, 2025, we will switch to SmartFile. This switch will involve a number of changes that may also be noticeable to clients of Work With Care. The transfer will take place in the period from Friday, March 28 to Sunday, March 30, with the result that we will not be able to do anything during these days. Therefore, the practice will be closed Saturday, March 29.    \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a38bc7e elementor-widget elementor-widget-heading\" data-id=\"a38bc7e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">What is SPD?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2292fd8 elementor-widget elementor-widget-menu-anchor\" data-id=\"2292fd8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"changes\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20f9f47 elementor-widget elementor-widget-text-editor\" data-id=\"20f9f47\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>An Electronic Patient Record (EPD) is a digital system in which healthcare professionals store and process patients&#8217; medical data, such as examination results and treatment plans. The file also contains address information and correspondence with the primary care physician and other involved health care providers.     <\/p><p>From making appointments to file management and even claims are done through the EHR. Therefore, it is very important that this system fits well with us as a practice and is pleasant and clear for our clients. We found that the old EHR no longer met our needs and that it could also be better for you as a client.          <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-65219f5 elementor-widget elementor-widget-heading\" data-id=\"65219f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">What will change for our clients?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b63ee27 elementor-widget elementor-widget-heading\" data-id=\"b63ee27\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">We send mails from a different mail address<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7622e82 elementor-widget elementor-widget-text-editor\" data-id=\"7622e82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>When you receive an email from the SmartFile EPD system, the email address will be <strong>work-with-care@smartfile.nl<\/strong> or<br\/>. You can simply reply to these emails; they will then be automatically forwarded to our regular email address, info@workwithcare.nl.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de481a8 elementor-widget elementor-widget-heading\" data-id=\"de481a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">View appointments and data online.<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b3f142 elementor-widget elementor-widget-text-editor\" data-id=\"0b3f142\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>You can view your appointments and details online. In your appointment confirmation email you will find a button to your account.   <\/p><p>If you are a <strong>new client<\/strong> with Work With Care, you will automatically receive an email with your account login information.  <\/p><p>Are you an <strong>existing client<\/strong> with Work With Care and do not have a login. Then you can create your own password <strong>as of April 1, 2025<\/strong>. <\/p><ul><li>Click the &#8220;Go to SmartFile&#8221; button in the mail or go to <a href=\"https:\/\/web.smartfile.nl\/auth\/login\" target=\"_blank\" rel=\"nofollow noopener\">https:\/\/web.smartfile.nl\/auth\/login<\/a><\/li><li>Click on &#8220;Forgot your password?&#8221;<\/li><li>Enter the mail address known to Work With Care and click &#8220;Send Instructions&#8221;<\/li><li>You will receive an email from noreply@smartfile.nl. Click on the &#8220;Change my password&#8221; link. <\/li><li>Enter your new password here.<\/li><\/ul><p>As of now, you can log into your account with SmartFile using these credentials.<\/p><p>It is <strong>not possible<\/strong> to <strong>cancel or change appointments<\/strong>. For this you must <a href=\"https:\/\/workwithcare.nl\/contact\/\">contact<\/a> Work With Care.<br\/>However, it is possible to make a <strong>new appointment<\/strong> through your personal account. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2542bd6 elementor-widget elementor-widget-menu-anchor\" data-id=\"2542bd6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"no-change\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45fbb5c elementor-widget elementor-widget-heading\" data-id=\"45fbb5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Easy payment with iDeal<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a925f13 elementor-widget elementor-widget-text-editor\" data-id=\"a925f13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tIf the treatment is not covered by insurance, you will receive an invoice by email. You can pay this invoice easily and securely via iDeal. This is done through the payment platform Mollie.\nWould you rather pay manually? Of course that is also possible. Always include the invoice number so we can process the payment properly and see that you have paid us.    \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b04a0c4 elementor-widget elementor-widget-heading\" data-id=\"b04a0c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">What doesn't change<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-855070a elementor-widget elementor-widget-heading\" data-id=\"855070a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Safety<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5562a23 elementor-widget elementor-widget-text-editor\" data-id=\"5562a23\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Because we process personal and medical data, security is obviously paramount. Our new EPD also complies with the NEN-7510 standard (Dutch standard for information security in healthcare) and is thus AVG (General Data Protection Regulation) proof. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc59695 elementor-widget elementor-widget-heading\" data-id=\"fc59695\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Accessibility<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b84be9e elementor-widget elementor-widget-text-editor\" data-id=\"b84be9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In addition to now being able to view your appointments and details online and make a new appointment, we will of course continue to be available by phone and email as usual.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f8158b1 elementor-widget elementor-widget-heading\" data-id=\"f8158b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Fees<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6940ab1 elementor-widget elementor-widget-text-editor\" data-id=\"6940ab1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><g id=\"gid_0\">We have contracts with all insurers, so when you receive reimbursement for treatments from your insurance company, the invoice is automatically declared to the insurance company.  <\/g> <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4dd0611 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"4dd0611\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-28966b8 e-flex e-con-boxed e-con e-parent\" data-id=\"28966b8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>As of April 1, 2025, we will be using a new EHR (electronic patient record) system called SmartFile.<br \/>\nAs a client of Work With Care, how do you feel about this?<\/p>\n","protected":false},"author":13,"featured_media":10455,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[41,39],"tags":[],"class_list":["post-10498","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-en","category-news"],"acf":[],"_links":{"self":[{"href":"https:\/\/workwithcare.nl\/en\/wp-json\/wp\/v2\/posts\/10498","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/workwithcare.nl\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/workwithcare.nl\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/workwithcare.nl\/en\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/workwithcare.nl\/en\/wp-json\/wp\/v2\/comments?post=10498"}],"version-history":[{"count":7,"href":"https:\/\/workwithcare.nl\/en\/wp-json\/wp\/v2\/posts\/10498\/revisions"}],"predecessor-version":[{"id":12320,"href":"https:\/\/workwithcare.nl\/en\/wp-json\/wp\/v2\/posts\/10498\/revisions\/12320"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/workwithcare.nl\/en\/wp-json\/wp\/v2\/media\/10455"}],"wp:attachment":[{"href":"https:\/\/workwithcare.nl\/en\/wp-json\/wp\/v2\/media?parent=10498"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/workwithcare.nl\/en\/wp-json\/wp\/v2\/categories?post=10498"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/workwithcare.nl\/en\/wp-json\/wp\/v2\/tags?post=10498"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}